I start with the actual work: the people doing it, the systems they use, the
handovers in between, and the decisions that keep getting postponed.
If the problem is still fuzzy, a focused discovery makes it visible. Sometimes
that is enough. If there is a useful role after that, I stay embedded and help
build, run, and adjust what comes next.
The point is not to keep me around. The point is to get the work moving and leave
the team with something it can own.
The working setup
Some weeks I am writing the page. Some weeks I am fixing the CRM logic behind it.
Usually those jobs are connected. The agents are in that work too, helping with
research, preparation, checks, handovers, and repeatable production. They make the
work faster. They do not get the final say.